stubhub refund policy

Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. You can get a refund from StubHub by calling their customer service line. Your email address will not be published. follow the steps below. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Factbox: Why are Hollywood writers threatening to strike? I will say this: Until Saturday night I had never heard anything about fake tickets from StubHub or had any trouble with it myself, and when it did happen, their customer service team was quick to issue a refund and also gave me $15 towards my next StubHub purchase. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Learn more about how we make money. View complete StubHub Return Policy. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. The Supreme Court denied the two petitions last year, but the issue is once again before the justices, this time in a petition by Fast Auto Loans Inc. (Another petition challenging the McGill rule was filed by HRB Tax Group Inc, but the company since asked the Supreme Court to delay action pending developments in the underlying California litigation.) You can view that credit in your StubHub wallet on the website if you're not able to track down that email. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. Select Sell tickets from the three dots. StubHub only delivers earnings to sellers after the show has taken place. Enjoy! How Can I Request a Refund for a StubHub Ticket? The corporate pushback has not escaped the attention of the 9th Circuit. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. You will receive an email with instructions on how to receive your refund. Subscribe for full access to The Hollywood Reporter. OK, I think this show has been rescheduled to September 7, 2022. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. I agree to Money's. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Offers may be subject to change without notice. Had a concert canceled because of COVID-19? Let us teach you the major money lessons you NEED to know. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. StubHubs return policy is called the FanProtect Guarantee. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Receive a full refund of your purchase 2. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. Enjoy!Make sure we land in your inbox, not your spam folder. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Yes, StubHub is both reliable and offers a refund policy. Who should shoulder those cancellation costs? On that front, things played out almost laughably on Saturday. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. Exchanges will only be allowed for accessibility reasons. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Call us during our business hours. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. They're upset StubHub is refusing. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. Make the best possible case for yourself. California seems, at the moment, to be confounding the high court. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. (Reuters) - The McGill rule has struck again. But it isnt always that easy. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Doja Cat and Jared Leto Are the Cats Meow at the 2023 Met Gala, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Looking to sell? It is possible to request a refund on a purchased StubHub ticket manually. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Would love to hear if anyone has had success getting a refund from Stubhub. 100 % Guarantee my ass. Explain your scenario, and provide any applicable evidence. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. At the same time, buyers expect immediate refunds. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Listings are removed without . No big deal, I know they use 3rd parties sometimes. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. The . If these are not available, you will likely get a full refund. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Their customer service number is 8667882482. Seller should not have contacted you that is against Stubhub policy. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Stubhub does not accept returns. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Remember to provide us with valuable feedback. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. StubHub counsel William Donovan and Daniel Campbell of McDermott did not respond to my query on Gilliams ruling. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. Under normal circumstances, these processes are manageable. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. StubHub, in its sole discretion, will determine when an event has been cancelled. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Lots 81-82 Street C No. StubHub itself admitted no wrongdoing in the settlement. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Describe your scenario and include any supporting evidence. Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. After the switch, you will enter the email address you use to access the community in order to reset your password. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Customer service all the way to your seat, 2000-2022 StubHub. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. Scan this QR code to download the app now. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. StubHub offersthe retroactive refunds because the live events industry is opening back up. See here for a complete list of exchanges and delays. But the circuit court has tightened the definition of a public injunction. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. Reply anytime to let us know how we can improve. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Thanks. Those will be paid out by the end of May. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. This practice was implemented in early 2020. Required fields are marked *. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. On March 7th, StubHub emailed Marrali a copt of its refund policy . Personal Loans can provide financial relief during an emergency. Help us improve this article with your feedback. Read the full policy. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. Your email address will not be published. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. Include the reason for the refund and any supporting documentation. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID.
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