bluefly return address

Tip for consumers:Returns are $20 for a return label. Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Products ship from different warehouses, and need to be returned to the correct address. Chris even shouted me. Bluefly was founded in 1998 as an online fashion retailer. Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . Cannot trust their system and will never use Bluefly again. Since 1998, Bluefly has been a fashion industry pioneer. Even an exchange for a different size won't save you on the return fee. You must log in or register to reply here. My concerns were immediately resolved. Bluefly Customer Support: Poor Performance. Headquartered in the heart of New York's Fashion District, Bluefly is a pioneer when it comes to giving you the best of the brands you've come to know and love. Oh, and also they charge $50 for return fees not including shipping. Contact Customer Service who will need to issue a new return label. I immediately reached out and there is nothing on their website that indicates this order cannot be modified or canceled after placed. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear. Carrier tracking information will be provided by the carrier once your delivery has been scheduled. I have not received the product and I wont be able to receive the product. Shipping charges are not refundable. 2023 Bluefly Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. To bring you this list of Bluefly.com similar sites and brands, we analyzed 57 criteria and summarized 2,907 data points in the comparison grid below. Once I noticed the shipping address is wrong, I wanted to change the address. i called customer service when it happened and they were very unhelpful. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Click here to get notifications about new complaints of Bluefly. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. I want to purchase a burberry bag from bluefly, will it be authentic? Did you return the desk? Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. $12.95 return fee $1 shipping insurance $7.95 outbound shipping. Free. I spoke with a supervisor today who (once again) agrees that I am due the money but says the "credit department" MAY or MAY NOT refund me the additional amount owed and there's nothing he can do about it. They wanted $20 to return a $38 dress! Quick facts: Is Bluefly Legit. They promised to fix the problem. Bluefly has an average consumer rating of 2 stars from 23 reviews. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. I emailed them several times, never heard back from them. Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. Bluefly sells out of inventory very quickly; therefore we are unable to process exchanges. and Hawaii*. Share your photos and videos with others to prove the truth of your words. not the DHL label? Companies can ask for reviews via automatic invitations. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I will never shop with them again. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. I hope it's there. Find top employees, contact details and business statistics at RocketReach. Two weeks later I checked the tracking system and realized there was no movement on the label. I cant find their contact phone number or chat to even ask customer service about status of my refund. I can't reach their phone line. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Those sweaters are just huge! for anyone's information in the future, walgreen's has DHL shipping stations inside. Items usually ship within 1-2 business days unless otherwise noted by availability in the product details. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. That's 10 business days starting from when they receive the package so it does take some time. When they emailed me back they said that they were not able to refund my money and also said how sorry they were. Good luck. I'm shocked they're still in business with these awful practices and scamming consumers. Bluefly was my go to site for years. We do our best to compensate for these rare situations, but they do happen. 2023 Bluefly 23 Bluefly reviews first appeared on Complaints Board on Jan 30, 2009. Reviewers satisfied with Bluefly most frequently mention free shipping. International Association of Better Business Bureaus. I'm considering suing and anyone reading this should too! Hi Anna, Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. Carrying high end merchandise is obviously no indication of what type of service will be rendered. Bluefly refuses to let me return one of the orders. I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. Standarddelivery takes 4-8 business days for the continental US and will be shippedwith UPS, UPS SurePost, FedEx, SmartPost, or US Postal Service. Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center. Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Order was place in early December, but nothing ever arrived. What is wrong with this company and their inventory. First off they messed up and sent me a wrong item. I would give this company zero stars if I could. I've never been so disturbed by an online retailer. Pay close attention to their return policy. When I received my order I was shocked to see two identical pairs of shoes. A return authorization number is required to return merchandise. I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. I made an order as a guest Hi Glitt! If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. That'll depend on the store 's shipping policy and delivery times. This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. Absolutely the worst company to deal with. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. Coupon codes cannot be combined with other offers. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. So if it is not returned, I won't have my money back, which is quite likely to happen. In an industry where online shopping is inevitable, there should not be all these fees to return an item because it didn' t fit. i will never be purchasing from this website again and suggest you do the same. Their customer service is terrible. News. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. -Bluefly Team. This doesn't count how long your Bluefly order will arrive at MyUS. Postmen. What is going on? Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. Sometimes it takes more than a week to get an email confirmation that your returned item was received. I received an email indicate that return will be credit within a 10 days period. They also charge a restocking fee. Initiating a chargeback with my credit card company. Unless otherwise specified in an items details, heavy and bulky items are Final Sale and cannot be returned. Hi Nancy, Apparently, all the other times I called and was told I would get my refund, they were LYING to me, most likely in the hopes I would just get off the phone and forget to check my credit card statement. . Terrible company. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Ordered a bathing suit bottom in xsmall, was too big, I have several of this type of bottoms. All merchandise listed on our site is new, unless a product states in the description that it is pre-owned. We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. Tip for consumers:Be aware of $20 to return! Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! I returned. Ordered an Off-White carry on luggage. We will process your return within 10 business days of receipt. When a gift is returned, store credit will be issued to the Gift recipients Bluefly account. Your better of shopping elsewhere! Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. Bluefly is not an authorized retailer and I have personally received knockoff designers items from Bluefly in the past (and never been refunded due to dishonest business practices). Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. On March 19,2023 I I purchased on Bluefly As a marketplace, we have many suppliers and we areunable to offer exchanges. 3. Bluefly's headquarters is in Florida, United States of America. And they were both LEFT boots. Leaving customers and their staff high and dry. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Jun 22, 2017 3:44 pm EDT. I have now opened a case with PayPal but stay far away from them! FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. Very disappointed and they are just not even addressing the issue. They don't answer emails, phone has a recording that the person I'm trying to reach is unavailable and calls go directly to the recording. Very disappointed : (, Read full review of Bluefly and 1 comment. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. This is how this website does their customer service. Then I tried again and they stated that a return label would be at federal express . They were not helpful and actually abusive. Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". This is the second time I have ordered something from Bluefly that they said was in stock, but wasn't! The customer service is really terrible. They sent sent defective item and refused to give full refund! Their website is so baggy, full of errors. Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. I do all my shopping online and never expected something like this! Surface damage such as minor fabric tears, crushing, indentations, and scratches are subject to local repair at Blueflys cost. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. I TOLD THAT THE *** WAS NOT AS IN THE PICTURE ONLINE ,IT IS REALLY SMALL AND WAS NOT MENTION OF SMALL SIZE , OR SIZES AS WELL AND I CANNOT BE SURE THAT IS ORIGINAL .I TRIED ANYWAY TO NEGOTIATE TO RETURN WITH RESTOCKING FEE SINCE FOR ME $ **** ARE A LOT OF MONEY . Login. Place the return address on the top left of envelopes. Reviewers satisfied with Bluefly most frequently mention free shipping. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I contacted bluefly so they can honor my original price and they wouldnt. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. A return address is required on certain types of mail. I will never place an order with this company again. Bluefly i Their customer service is terrible. I have S size, but they sent me XL! Customer service is non-existent. FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Every time I have been promised my refund, given a bogus "confirmation" number and have yet to see the correct refund. My item is over $250. I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! As well as postage. Please ensure the FedEx location you are using supports Ground drop-offs. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. All furniture deliveries require a valid telephone number. Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Anyone can write a Trustpilot review. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. About. They are thieves. Contact You've been warned. Ridiculous! I would never purchase again, especially big ticket items. They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! Bluefly offers fast and easy online returns. 40.77.167.134 Toggle navigation. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD! Bluefly demonstrated they dont value their customers and will never shop with them again! For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information. This complaint was posted by a verified customer. We are excited that you are are interested in ordering something from Bluefly! Note I havent purchased anything from Bluefly in over ***** years. Not worth it. Bluefly at Zulily! If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. I returned a pair of shoes due to the size issue on the next day I received my purchased. No one in my family with size 5. Dont buy from them!!!!!!!!!! It is almost 2 month as Bluefly received my return and didnt send my refund. Print your name in large legible letters on the first line in the top left corner of the envelope. Verified customer. I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy. I made copies of all the paperwork Bluefly sent me (as is my SOP) including the packing slip, the back of the packing slip and the DHL label with the tracking number. Never shop here, people. I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. They are absolutely not authentic. Very unfriendly customer service and this was my first and last experience with Bluefly. Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. I believe all this is done on purpose to limit returns. If my money hasn't posted by tomorrow, I'm contacting my credit card company to do a charge back, and Bluefly can wait ten days for their 7 bucks in return shipping. Product on Bluefly are available in very limited quantities for only a short period of time. BBB is here to help. Thinking I had misread the information, I contacted their customer service department, asking for clarification. After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. Paypal, method of payment, said 'this purchase is not covered' so they won't refund eitherI wonder why? Contacted customer service and they want me to pay restock fee and shipping for the return. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. Please be aware the standard freight service is curbside which means, your item(s) will be delivered onto the curb at the end of your driveway. It's still in the original packaging and has the tags on it. I will be contacting BCBG to let them know how their brand is being treated. Call Bluefly.com customer service faster with GetHuman. Upon reviewing your account I notice you took the time to leave negative feedback yet you never took the time to reach out to us to see if we could assist you. 80 Employees . Please note- Outbound shipping charges are not refunded when making a return. Amazingly they keep saying 'only one refund per account'. Supply chain issues not to blame, just incompetence. What to do with it. We conducted a search on social media and found several negative reviews related to Bluefly. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. You will receive either a FedEx SmartPost shipping label or a FedEx Ground shipping label, when generating your return. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Customers beware before shopping with Bluefly. AfterShip. If you see a link that says "Click . This made my day and possible for me to make my next order!! I returned a couple of items, it took an extremely long time for the return to be processed, when I finally received my refund, it was for a fraction of the amount due. Were so sorry you had issues with your order. They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. Bluefly already went out of business, once back in 2019. Bluefly has an estimated web sales of $100M-$250M. cmon. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Only 30% of 0 complaints were resolved. It was enjoyable. Share your photos and videos with others to prove the truth of your words. They said ten days, and now on my twelfth day, I'm still waiting. Tip for consumers:There is a $20 per item return fee which they don't tell you about. Please ensure you keep your tracking information. However, I found that they have an automated system so that they cannot change the address or cancel the order. A huge scam about to go under! We are a week past Christmas, and I still don't have the gift I paid for. Independently owned. I'd check a couple other shops before I go ahead here. About us. I did not do anything wrong when I ordered, they shipped the wrong size! Diamond, Fine & Estate Jewelry I don't know what to do! Email us atflyrep@bluefly.com to request this. Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. Blue fly or not (trust me there service is excellent!). As an excuse they offered me a $25 dollar gift card! Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. Is this your company? After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody. SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. On top of that they only give 14 days for returns. Placing it in a different location on the envelope may confuse the post office. Backed by the National Science Foundation, Then I tried again and they stated that a, ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a, If could give them a minus 100 i would absolutely horrible, Used product sold as new and RUDE support told me to go elsewhere, Fake items and horrible customer service. Please click here to visit their site for more details. Verification can help ensure real people write reviews about real companies. 7,051. Email this Business. They may ship directly from different marketplace partners. I ordered shoes and they were excellent quality but too large. Please rest assured, we offer only the best brand names and highest quality goods. When I wanted to return it, they sent me a label, I sent it back and got a .04 credit. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Please ensure the FedEx location you are using supports Ground drop-off. Read More. My order details: 2. They provide excellent customer service. that's where i dropped mine off, and got a receipt. I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. I order it. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. Email us at flyrep@bluefly.com. I'm so sad right now. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. with a Bluefly rep and they gave me the *** numbers and addresses to . Charging more for a different color shoes and sending me the the shoe from my original order!!!! I'm still waiting! To retrieve or reset your password, clickthe account iconat the top right of any page and click 'Forgot Password?.' *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The boots were cheap, so I'm not going to bother spending another 40! I have a slightly different concern but is also about Bluefly and returns. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. My bad. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. I didn't return the bag since it's authentic and bought it for a really good price. Return time frames may vary and are indicated with each item's description. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). Paid. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information. So now about my issue. Please note that additional fees may apply. ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. I will never order from them again. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. THEY DIDNT ACCEPT IT AND THEY SAID IF I OPENED A CLAIM THEY WILL CHARGE ME FOR FRAUD FOR NOT PAYING .. If an RMA is not provided with your refund delays can take up to 2 weeks. also i do not want to be charged a return fee for each individual dress and separate shipping for each of them. Bluefly.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. If you use our pre-paid return label, allow 5 to 10 business days shipping time. BBB reports on known marketplace practices. We'll send you an email with your tracking information once an order is on its way. They assured me it would arrive before Christmas. I sent letter to their legal counsel. Address: 42 W 39th St, New York City, New York 10018, US Phone (212) 944-8000 . I have not received the parcel and am out of pocket. They didn't offer me a partial refund and I had to bug them for a return label. I'm worried now. But this has been the worst, worst experience ever! Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. it does not state under details for several of your designer handbags? pricey returns I accept, because I wanted the cheap looking and feeling stuff out of my house. A shipping confirmation email is sent when all or part of your order is on its way to you. So why did it show available and make me go through all the forms and payment? 1. call pushes the current value of the RIP register (return address) to the stack + does the call.
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